Terms & Conditions

When you buy from our online shop you are agreeing to our terms and conditions. Please read them and if you have any queries on any aspect of your agreement with us, or have any suggestions or comments to make, please contact us. Our details are at the foot of this page.

Making a Purchase
Just browse our store and add your chosen items for purchase to the shopping cart. When you have finished shopping, click on “Check Out”. You will then be asked for a few details in order to process your order. Please read our Privacy Policy below for reassurance on the information provided.

Acceptance of your order and the completion of the contract between you and us will take place once the products ordered have been despatched (a confirmation email that goods have been despatched will be sent to the email address you registered with us at the time of placing the order) unless we have notified you that we do not accept your order (e.g. a website pricing error) or you have cancelled it .

Please read our Privacy Policy and Cookie Policy for reassurance on the information provided.

All goods remain the property of The Name Shop until paid for in full.

Payment & Security
All prices shown are inclusive of taxes. Payment is due at the point of ordering. We accept Visa, MasterCard and Paypal. Price and availability information is subject to change without notice. In the unlikely event that an incorrect price is shown on our website we reserve the right to not fulfil the order at that price. The customer will be notified by email informing them of the correct price, and given the choice on how to proceed with the order.

All website financial transactions are handled through our payment services providers, PayPal and Stripe. We will share information with them only where necessary for the purposes of payment processing and dealing with complaints and queries relating to such payments.

Company Details
The Name Shop, 9 Tontine Hill, Ironbridge, Telford, Shropshire, TF8 7AL